Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs
- Egileak:
- APAOLAZA IBÁÑEZ, V., HARTMANN, P., ZORRILLA CALVO, P.
- Urtea:
- 2006
- Aldizkaria:
- The Service Industries Journal
- Liburukia:
- 26 (6)
- Hasierako orria - Amaierako orria:
- 633 - 650