Description and contextualization of the subject

The objective of this course is to introduce students to the techniques of implementing quality management in projects, to provide them with tools to define quality strategies and to establish plans to achieve adequate quality, to apply quality assurance, and to implement quality control. It is also intended that students become familiar with ISO9000/EFQM/ISO 21500 standards.

Learning outcomes of the subject

The student who passes this course should be able to:

- Understand the basic concepts of quality management in projects.

- Design a quality plan in the development of a project.

- Search for regulations applied to quality management.

- Use appropriate tools for solving quality problems.

Ordinary call: orientations and renunciation

The evaluation of the subject is carried out continuously throughout the course. The following factors are taken into account in the grading of the course:

-Attendance (30%): Although attendance is not compulsory, it is highly recommended due to the contents developed in the classroom. Therefore, attendance is part of the calculation of the final grade.

-Individual work (15%): Students must submit a paper to be presented during the course. The work will be delivered by uploading it to egela in the defined deadlines. In order to pass the course, the work must have obtained a grade higher than 5 out of 10.

-Team work (30%): During the course there will be a team work that will consist of the realization of a quality plan. Team work in this class is considered very relevant and therefore has a significant importance in the evaluation of the students. The work will be delivered by uploading it to egela within the defined deadlines. In order to pass the course, the work must have obtained a grade higher than 5 out of 10.

-Exam (25%): As in the certification exams of the associations of project management professionals, the exam will be in the form of a test with several answer options. In order to pass the course, the work must have obtained a grade higher than 4 out of 10.

The grade of the course will be obtained by applying to each of the factors (attendance, individual work, team work, exam) its corresponding weight. If any of the work (individual or team work) has not passed the established cut-off mark, the final grade for the course will be No Show. If the exam grade is lower than 4.0, the final grade of the course will be that corresponding to the exam grade.

If the student decides to waive the Continuous Evaluation of this course, he/she must communicate it in writing before the deadline for the presentation of the individual work. This date can be found in the Student Guide handed out in class and available in the eGela platform. In this case, in order to pass the course, the student will be evaluated through a written exam that may contain additional questions to those posed in the exam to which continuously evaluated students are submitted and that will include all the contents studied throughout the four-month period corresponding to the exam. This evaluation will be completed with an oral exam that will take place on the same day of the written exam, prior appointment to the students enrolled in that call. In the oral exam the students will be asked about the contents studied in the classroom, as well as about the activities carried out during the corresponding four-month period. The student, in order to pass the course, must pass both tests. In the event that health conditions prevent the realization of a teaching activity and/or face-to-face evaluation, a non-face-to-face modality will be activated, of which students will be promptly informed (applicable to all the calls: ordinary, extraordinary and advance).

Extraordinary call: orientations and renunciation

Those who must submit to the extraordinary call will do so in the same way in which they presented themselves in the ordinary call. That is to say, those who underwent the continuous evaluation will complete the tests (individual work, team work, exam) that they did not pass in the ordinary call. The grade for the course will be obtained by applying the corresponding weight to each of the factors (attendance, individual work, team work, exam). If any of the work (individual or team work) has not passed the established cut-off mark, the final grade for the course will be No Show. If the exam grade is lower than 4.0, the final grade of the course will be the one corresponding to the exam grade. Those who waived the continuous evaluation, will be submitted to a written and oral exam as described in the previous section (Ordinary call: orientations and waiver).

Temary

Introduction to the concepts of quality, historical review of the evolution and current situation.

Review of the ISO 9000 family of standards, basic principles and content of the ISO 9001 standard.

Principles of excellence. EFQM and Advanced Management.

Trends in quality management. Quality 4.0.

Quality concepts in project management. Standards ISO 21502, ISO 10006 and revision of PMBOK V7 in quality management.

Presentation and practical exercises for use in project management and in solving problems that arise in projects.

Bibliography

Compulsory materials

The course is managed through the egela platform. There you will find the slides used in class and other help materials. You will also find there the statements of the individual and team work, and the places where to upload them.

Basic bibliography

PMI, “A guide to the Project Management Body of Knowledge (PMBoK) 7th edition”, 2021



H. Kerzner, “Project Management. A Systems Approach to Planning Scheduling and Controlling”, Wiley, 2009



AENOR, UNE - EN ISO 9001:2015 “Sistemas de gestión de la calidad”, septiembre 2015



AENOR, UNE - EN ISO 21502:2022 “Directrices para la dirección y gestión de proyectos”, enero 2022



EFQM, “Modelo EFQM de Excelencia”, 2020



EUSKALIT, “Modelo de Gestión Avanzada”, 2018

In-depth bibliography

Juran, J., Godfrey A.B. "Jurans Quality Handbook" Mc-Graw Hill New York, 1998



UNE-ISO "Norma ISO 10006: 2018 “Directrices para la gestión de la calidad en la Dirección de Proyectos" AENOR, 2003



Caamaño Eraso, Javier "Gestión Integral de Proyectos" Servicio de Publicaciones de la ETS Ingeniería de Bilbao, 2006



Kerzner, H. "Project Management: A systems approach to Planning, Scheduling and Controlling" Wiley& Sons, New York, 2002



Kerzner H. "Advanced Project Management: best practices on implementation" Wiley &Sons New York, 2004



Hradesky, J."Total quality management handbook". Ed. McGraw-Hill, Nueva York. 1995



Willborn, W. y Cheng, T.C. "Global management of quality assurance systems". Ed. McGraw-Hill, Nueva York. 1994



Kaser, Joe “Applying Total Quality Management to Systems Engineering” Artech House, 1995

Journals

International Journal of Project Management



Project Management Journal

Links

https://www.pmi.org/ (2022)



http://www.ipma.world/ (2022)



http://www.euskalit.net (2022)