Ibarrola Armendariz, Eva

Ibarrola Armendariz, Eva

Personal information

Ibarrola Armendariz, Eva

Address: Alda. de Urquijo s/n. C.P.: 48013. Bilbao
Office: 3A17
Email: eva.ibarrola@ehu.es
Telephone: +34 94 601 3900
Fax: +34 94 601 4259

 

Academic degrees

University degrees

Career: Engineering in Telecommunications
Intensification: Radiocomunicaciones
Center: University of The Basque Country
Date of achievement: 1991

Doctorate

Program title: Tecnologías de la Información
DEA date of achievement: 2001
Thesis titlePropuesta de una metodología para la aplicación de un modelo para la gestión global de la QoS en un ISP, en el marco de la UIT-T G.1000
Date of achievement: 2010

Publications

Introduction to Quality of Service

Authors:
Eva Ibarrola, Fidel Liberal, Armando Ferro
Year:
2010
Journal:
Intelligent Quality of Service Technologies and Network Management: Models for Enhancing Communication. Ed.: IGI Global
Volume:
Chapter 1
Initial page - Ending page:
1 - 14
Description:

The advent and rise of broadband technologies and new applications and services have led to a complex heterogeneous scenario in which providing Quality of Service (QoS) has become a compelling issue. Furthermore, the competitive condition of the telecommunications environment has caused user's perception of quality to become one of the most differential factors for service providers. Due to this fact, QoS must not only attend to specific technical metrics, but more important, QoS criteria should be defined to assure the level of quality to fulfil the users' requirements. In this new context, the definition of effective user-oriented QoS management models and frameworks has become a matter of contention. This chapter aims to provide readers a comprehensive analysis of the entire significance of a user-centered approach for quality of service management. For this purpose, a review of the most important issues related to the subject is provided.

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