<span lang="en">Quality of service has become one of the most important factors among Internet service providers. The implementation of appropriate QoS policies is essential in order to maintain customer loyalty and fulfill regulators' requirements. ITU-T recommendation E.802 provides a framework for the identification of QoS criteria relevant to users and ISPs. This Recommendation also provides guidelines to derive measurable QoS parameters from identified criteria. This article presents a QoS management model and implementation methodology for ISPs. We ground our investigation on the E.802 framework, which ISPs may face when implementing ITU-T Recommendation G.1000. The proposed methodology is meaningful for users, vendors, and network operators. Furthermore, its conformance with the ITU-T standard makes it suitable and deployment-ready for both regulators and providers.</span>

<span lang="en">In traffic capturing and analysis systems, it is important to measure the performance in terms of throughput, packet loss, CPU availability, latency, interrupt frequency, etc. If these metrics are the result of theoretical assumptions, then it is necessary to validate those results by running appropriate testing. This paper presents a generic test framework composed of four elements (a manager, agents, daemons and formatters). With these four elements, every phase of the validation process is automated, from test configuration to result formatting. The architecture presented in this paper has been applied to validation tests of traffic monitoring systems devoted to high speed network traffic analysis. The performance tests have been made modifying different parameters such as packet injection rate, packet length, the number of processors on the probe, analysis load or probe's configuration mode. In spite of having this infrastructure and configuration complexity, the deployment of this framework has led to a reduction in the time needed for the test phase and the number of errors due to mistakes.</span>